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Generation is still running

Blueprint generation continues on the server. You can close the tab and reopen the project from My Blueprints. Active document cards show a spinner, and Project Health shows Generating until the current run finishes. If Blueprint Summary remains open, it polls the stored run state and updates completed cards without a full-page refresh.
1

Reopen the same project

Open My Blueprints and select the existing card. Do not create a duplicate.
2

Let the live status update

Keep Blueprint Summary open if you want to watch progress. The page checks the server periodically; repeated manual refreshes do not make generation faster.
3

Check the status

If document cards still show spinners and Project Health shows Generating, leave the run active. If it is paused, follow the recovery card.
You cannot select Sign Approve Blueprint or export Project ZIP while generation is active. After generation finishes, open all 10 current document cards, including any Not Required stub, until each shows Reviewed.

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The process is paused

Paused Blueprint process with Retry, Support, and My Blueprints actions

Sanitized recovery example. The real Support ID is unique to your incident.

Completed stages remain saved. The recovery card may offer one Retry. Select it once and keep the page open long enough to observe the state change. If Retry is unavailable or the process stops again, create a Support ticket with the Support ID.

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When a Support ID appears

A Support ID is created when the server records a Blueprint generation incident that has stopped the project, not merely because a healthy run is taking longer than expected. The same incident keeps the same Support ID across page refreshes. It links the visible recovery card to the project, failed stage, retry history, and resolution status that the Support team can inspect safely. The Support ID is not a ticket number. Selecting Open Support carries the project and Support ID into the ticket form; after submission, the ticket receives its own number for the email conversation. Keep both references when Support asks for them.
If the status still says that generation is active, wait or reopen the same project. Do not create a Support ticket only because a normal background stage has not finished yet.

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Common conditions

Open Billing and compare the required action with the regular and add-on balances. Top up if needed, then return to the same project.
Open that document and regenerate it before global approval. Review the new current version after regeneration. This is a document-quality state, not necessarily a failed whole-project run.
Use the page Retry once. If it still fails, link the Blueprint in Support and name the document and current version.
Resume continues missing work. It does not restart completed stages, and a valid paid interrupted run can resume without another generation charge.
Do not repeatedly press Retry, create duplicate projects, or submit the same paid action in multiple tabs. These actions make incident diagnosis and payment reconciliation harder.