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Open Support from the workspace to create a ticket. Submitted tickets remain visible in your Support history, while the conversation continues by email.

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Create a useful ticket

1

Link the Blueprint

Select the related project when the issue concerns generation, a document, revision, or payment tied to that Blueprint.
2

Describe the issue

Include what you did, what you expected, what happened, and the approximate time. Add the on-screen Support ID when one is shown.
3

Attach evidence

You may attach up to three PNG, JPG, WebP, ZIP, MP4, or WebM files, with a 15 MB combined limit. Images are limited to 5 MB each and ZIP files to 10 MB.
4

Keep the ticket number

The confirmation shows a ticket number. Support continues with your account email.
Never attach passwords, one-time codes, API keys, private keys, full card details, or exported browser credentials.

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What to include by issue type

  • Generation: project name, visible stage, Support ID, and whether Retry was already used.
  • Login: sign-in method, page URL, time, and the safe error label—not your password or OAuth token.
  • Payment: order reference, amount, payment method, time, and Midtrans final status.
  • Document: document name, current version, expected correction, and whether a proposal is pending.