> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aiblueprint.web.id/llms.txt
> Use this file to discover all available pages before exploring further.

# Login and payment troubleshooting

> Resolve email, Google sign-in, verification, and Midtrans payment issues.

## Email and password

1. Confirm you are using the same email address used at registration.
2. Complete email verification when required.
3. Use **Forgot password** to request a new reset link. Use only the newest link; reset tokens expire and are single-use.
4. If you changed your password in **Settings**, sign in again because existing sessions are invalidated.

## Google sign-in

Start Google sign-in from the AI Blueprint **Login** or **Register** page. Complete the Google consent flow and allow the browser to return to `aiblueprint.web.id`.

If Google returns a configuration or callback error:

* return to the AI Blueprint login page and try once more in the same browser;
* confirm third-party cookie or popup restrictions did not block the redirect;
* capture the safe error page and time;
* create a Support ticket without including OAuth tokens, browser cookies, or account passwords.

## Midtrans payment

<Steps>
  <Step title="Start from Billing">
    Choose a plan or top-up in the AI Blueprint workspace. Review the checkout total, including the displayed transaction fee.
  </Step>

  <Step title="Finish in Midtrans">
    Complete the selected method and wait for a final result. The transaction fee is paid by the customer and varies by method; the checkout total is authoritative.
  </Step>

  <Step title="Return to AI Blueprint">
    The finish page confirms that payment status may still be reconciling. Refresh **Billing** after Midtrans has finalized the transaction.
  </Step>
</Steps>

## Payment succeeded but access did not update

Do not repeat the payment immediately. Record the order reference, payment method, amount, Midtrans status, and time. Refresh once, then create a Support ticket if the plan or credits remain unchanged.

## Payment failed, expired, or was cancelled

No plan or credit grant is expected for a non-settled transaction. Start a new checkout from **Billing** instead of reusing an expired payment instruction.

<Warning>
  Never send a full card number, PIN, CVV, password, OTP, API key, or copied browser cookie to Support.
</Warning>